Terms & Conditions

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY. BY CLICKING THE CHECK BOX AT CHECK OUT TO ARE AGREEING THAT YOU ACCEPT THESE TERMS AND CONDITIONS.

 

By using holidayshoponline.com and by agreeing to these terms and conditions you are entering an agreement between you the customer and us the seller.
You may copy/save/print these terms and conditions for your reference for the sole purpose of ordering from us.

 

Pricing

We will make every effort to ensure that the pricing and stock levels are correct on our website. If there is any error that has been missed, we will email you as soon as possible to notify you of the error. If it that your item is out of stock we will advise you when the next shipment is due into us for you to decide if you would like to wait for the item or alternatively you can choose an alternative item or a full refund. If there is any difference in price we will credit/debit you with the difference. If you choose to be refunded, we will refund the same method of payment that you used to purchase the item(s).

All items and delivery charges are in Great British Pounds (GBP).

We are unable to advise you in advance of any price increase/decreases. The price that is displayed on the website will be the price you pay for each item/delivery. Should a price be decreased after you have placed your order we will be unable to reimburse you the difference.

 

Delivery

The holiday shop online will despatch your order within 24 hours of it being placed (Monday-Friday). If your item is not in stock, we will notify you as soon as possible. If you have already placed your order and would like to amend it, please email sales@holidayshoponline.com and we will do our best to accommodate your requirements.

 

Delivery charges

Our delivery charges are based on value of your purchased items and are as follows:

 

CHANNEL ISLANDS:

  • Standard Delivery to Bailiwick of Guernsey: FREE (ALL Orders under £100).
  • Express Delivery to Bailiwick of Guernsey: £7.99 (ALL Orders under £100).
  • Standard/Express Delivery to Bailiwick of Guernsey: FREE (All Orders over £100) (Royal Mail Special Delivery to the UK by 1pm Next Working Day).
  • Standard Delivery to Jersey: £1.99 (ALL Orders under £100).
  • Express Delivery to Jersey : £8.99 (ALL Orders under £100).
  • Standard/Express Delivery to Jersey: FREE (All Orders over £100) (Royal Mail Special Delivery to the UK by 1pm Next Working Day).

 

UK:

  • Standard Delivery to the UK: £2.99 (under £50) (Royal Mail 1st Class Postage – Delivery 1-2 Working Days after Dispatch).
  • Standard Delivery to the UK: £4.99 (All Orders over £50 and under £100) (Royal Mail Recorded 1st Class Postage – Delivery 1-2 Working Days after Dispatch).
  • Express Delivery to UK: £9.99 (All Orders under £100) (Royal Mail Special Delivery to the UK by 1pm Next Working Day except Highlands & Islands that may take an extra day).
  • Express Delivery to UK: £11.99 (All Orders under £100) (Royal Mail Special Delivery to the UK by 1pm Saturday except Highlands & Islands that may take an extra day).
  • Standard/Express Delivery to UK: Free (All Orders over £100) (Royal Mail Special Delivery to the UK by 1pm Next Working Day except Highlands & Islands that may take an extra day).

 

EUROPE:

  • Postage to Europe: £9.99 (All Orders under £50).
  • Postage to Europe: £14.99 (All Orders over £50 and under £100).
  • Postage to Europe: £4.99 (All Orders over £100) (Royal Mail International Signed For Delivery).

 

REST OF WORLD:

  • Postage to the rest of the world: £14.99 (Orders under £50).
  • Postage to the rest of the world: £24.99 (Orders over £50 and under £100).
  • Postage to the rest of the world: £9.99 (Orders over £100) (Royal Mail International Signed For Delivery).
  • FedEx/DHL Worldwide Courier Delivery (ALL Orders): Please email sales@holidayshoponline.com for a quote.

 

 

  • Large/Bulky items (suitcases/kayaks etc.) may incur extra costs due to their size and/or weight. Please email us at sales@holidayshoponline.com for a quote.
  • All Postage Costs include Postage, Packaging, Picking (and all Import VAT (if applicable) on ALL orders to the UK).
  • The Holiday Shop Online does not accept responsibility for items which are delays which our beyond our control these include: adverse weather conditions, customs checks, security checks, industrial action, postal strikes or any reason why your item cannot be delivered due to a signature being required and you’re unavailable to provide a signature or if the delivery is not possible due to reasons outside the control of the delivery company.
  • Deadline for Express Delivery and Same Day Dispatch are 2pm Monday-Friday (subject to availability).
  • Working Days are considered to be Monday-Friday.
  • We reserve the right to amend or cancel any order that has the wrong delivery option selected.
  • Deliveries that require a signature or that are too big to post through a letterbox are considered to be delivered on time if there is nobody in to sign for or accept the delivery. Any item that has a calling card left is to be considered as delivered on time.

 

 

Damaged Orders

  • All items are thoroughly checked for any damage before they are packaged. If an item is found to have any damage before dispatch then it will not be sent out, as we will only send out items that are in perfect condition.
  • Once your item(s) have been packaged, they are thoroughly checked again before being dispatched to the post office or courier.
  • All delivery companies will endeavour to deliver the item in perfect condition, however from time to time the orders can be damaged slightly. If the order is damaged before you receive it, normally the post office will place a note on the package to advise you that it has been damaged. If they haven’t done this, please email us immediately at sales@holidayshoponline.com and advise us of the damage.
  • We will need to open up a claim at our local post office for the damaged item, and we will need you to keep the damaged item(s) in their original packaging as the postal service/courier may wish in inspect the damaged item(s).
  • We will send out a replacement item to you, though we will seek recovery of the costs for the replacement item(s) if you don’t assist the post office/courier delivery with their investigation into the damage and/or compensation claim for the damaged item(s).
  • If we are unable to replace the damaged item(s) then will we fully refund the money back to you using the same method of payment as used in the original purchase. Once we have refunded you, we will seek recovery of the cost of the damaged item(s) if you don’t assist the post office/courier delivery with their investigation into the damage and/or compensation claim for the damaged item(s).

 

 

Missing orders

On the odd occasion, orders may go missing. If your order has not yet been delivered, please do the following:
Have you allowed enough time for your item to be delivered?

  • Bailiwick Delivery Time is 1-2 working days.
  • Jersey Standard Delivery Time is 1-3 working days.
  • UK Standard Delivery Time is 2-4 working days.
  • Europe/Rest of World Standard/Express Delivery Time is 5-10 working days.
  • Bailiwick Express Delivery Time is 1 working day.
  • Jersey Express Delivery Time is 1 working day.
  • UK Express Delivery Time is 1 working day (except Highlands and Islands which is 2 working days).
  • Standard (including ALL deliveries to Europe/Rest of World) Delivery items are only to be considered missing after 16 working days. Please only report an item missing once this time period has elapsed.
  • Guernsey/Jersey/UK Express Delivery items should be reported as missing if they haven’t been received after 48 hours (Highlands and Islands 72 hours).

 

Please contact your local Post Office to see if they have tried to deliver your item whilst you were out. Normally they leave you a calling card, but this isn’t always the case. Please also check with your neighbours and/or any out buildings in case your item has been left there. Items taken back to your local sorting office are normally returned to the sender after three weeks. If three weeks have passed since your expected delivery date please speak to your local sorting office to see if they have returned your undelivered item back to us.

 

If you still have been unsuccessful in locating your item please contact us at sales@holidayshoponline.com or call (+44) 01481 713096 to report your item as missing. We will open a claim with the post office and send out a replacement item(s) to you. In the unlikely event that you original item is no longer available we will offer you a suitable alternative, gift voucher or full refund.

 

Terms & conditions relating to replacement items or refunds

  • If your original order is subsequently delivered to you after we have sent out a replacement item(s) or have issued you with a refund or gift voucher, then the original item(s) must be returned at your cost unless you wish to purchase the additional item(s).
  • If the Post Office has proof of delivery to your address for the original item(s) after we have sent out a replacement item(s) or have issued you with a refund or gift voucher then you must return the original item(s) at your cost unless you wish to purchase the additional item(s). You will also be liable for the cost of any replacement item(s) and/or refunds/gift vouchers if you don’t make every effort possible to assist the post office with their investigation into your missing item(s).
  • We seek the right to claim any costs for the replacement item(s) or refunds/gift vouchers from you if these terms and conditions aren’t met.

 

 

Copyright

All material on this site is the property of holidayshoponline.com and Island Sales. This also includes the design of the site, logos, images and any visual or audio clips. These are all covered by Guernsey and International copyright laws.

 

Links

Any links to other websites are placed on our site for your interest only. Any third party website content is out of our control and we are not responsible for their content. Please contact us if you find any inappropriate content on any of the links.

 

Privacy

Your personal information is protected by the Data Protection (Bailiwick of Guernsey) Law, 2001. We are committed to protecting your privacy and we will not email you without your consent. By purchasing an item(s) on holidayshoponline.com you will be consenting to us contacting you by email only in regards to your purchases and after sales customer service. We purely collect information about our customers to process orders and to offer you the customer service for your purchases and after sales service. Any delivery information will only be passed onto a delivery company for the purpose of delivering your order. We may monitor your transaction to ensure compliance with our policies and the law and for staff training and/or to improve site efficiency. We do not store credit card details nor do we share customer details with any 3rd parties.

 

You also may opt in to receiving information by email about our products and special offers. You can also unsubscribe to our emails at any time by emailing us at sales@holidayshoponline.com. The title of your email should state ‘OPT OUT’ and your email address will be removed from our mailing list.

 

The types of information we will collect about our customers are:

  • The customer’s name.
  • The customer’s address.
  • The customer’s email address.
  • The customer’s phone number.
  • The products you have purchased from us.

 

You have the right to see any of the information we hold about you. You also have the right to have any inaccurate or wrong information about you to be corrected. To exercise these rights/privileges, please contact us by emailing us at sales@holidayshoponline.com

We will never collect any information about you without your prior consent, and any information that we do collect will be securely held in accordance with the Data Protection (Bailiwick of Guernsey) Law, 2001 and our internal security policies. We will never rent, sell or release any of your personal information to any other person or company. We do not store credit card details nor do we share customer details with any 3rd parties.

 

We may track our customer’s visits to holidayshoponline.com by using technology that could include ‘cookies’ which will be stored on your browser. To prevent this happening you can modify your internet settings. The information that is collected by the cookies can identify you so the only way to stop this is to modify your internet browser settings to prevent cookies from collecting information about you. Please refer to your internet settings and help pages on your own computer for more information on how to do this.

 

Should you have any queries regarding our privacy policy, please do not hesitate to contact us on sales@holidayshoponline.com

 

Security

To ensure that your debit/credit card details are kept safe we use 128 bit SSL encryption on our payment page.

When you proceed onto our payment page and enter your card details, the key or padlock icon at the bottom of your browser will appear locked or highlighted. You will also notice that the website address in your browser will change from www.holidayshoponline.com to https://www.holidayshoponline.com (to signify that you are on a secure server an ‘s’ will appear after the http).

If your browser will allow you to ‘theme’ it and change its appearance, the key/padlock icon may also change in appearance and/or colour. In addition the address bar and/or text may also change colour. However, there should always be something to indicate that you have entered onto a secure page.

We will never collect any information about you without your prior consent, and any information that we do collect will be securely held in accordance with the Data Protection (Bailiwick of Guernsey) Law, 2001 and our internal security policies. We will never rent, sell or release any of your personal information to any other person or company. We do not store credit card details nor do we share customer details with any 3rd parties.

All prices and delivery charges are in United Kingdom Pounds (GBP). We only accept the following credit/debit cards: Visa and MasterCard. We also accept PayPal payments through your PayPal account. Please see the terms and conditions on PayPal for transactions through PayPal.

Should you have any queries regarding our security policy, please do not hesitate to contact us on sales@holidayshoponline.com

 

Ordering

Our Contract

(a)    Your Offer

When placing an order to purchase any products from our website we will confirm the order and details of the items in your order by sending you an email titled “Order Confirmation”.

Your order represents an offer to us to purchase the products and confirmed in the ‘order confirmation’ email to you. If there are any discrepancies between the two you must email us at sales@holidayshoponline.com as soon as possible, as the order confirmation is absolute proof of the terms upon which you are offering to purchase the product(s) from us.

(b)   Our Acceptance.

Your offer (the terms of which are contained in your order confirmation email) will only be accepted by us once we have sent you an email to confirm that we have dispatched the product(s) to you (the “order dispatch” confirmation email). Our acceptance will only occur once we have sent you the ‘order dispatch’ confirmation email to you. Only the products contained in the ‘order dispatch’ confirmation email form the subject of our contract. Any products you offer to purchase as confirmed in the ‘order confirmation’ email which aren’t included in the ‘order dispatch’ confirmation email remain an offer by you to purchase those items which we may subsequently accept, in whole or in part, by sending you a further ‘order dispatch’ confirmation email(s) as detailed in this clause.

(c)    Postage.

We will charge you a reasonable charge for postage of your product(s). The estimate of the postage charge (as stated in the ‘order confirmation’ email) is based on your products being sent to you in either one or multiple packages. It is your responsibility to inform us before we accept your offer if you think the delivery charge is excessive. If you haven’t informed us before we accept your offer that you think the delivery charge is excessive then we will consider that you consider the delivery charge to be reasonable. Should your products be sent to you in more than one package the total delivery charge may increase.

 

Complaints

We at the holidayshoponline.com aim to bring you the best customer service possible. If you feel like you haven’t received the best customer service or if you’re unhappy about anything regarding your order then please contact us at sales@holidayshoponline.com and title your email ‘Complaint’.

We will review your email as soon as we receive it, and will aim to reply to you within 3 hours. If we are unable to solve your complaint immediately we will tell you the reasons why and how long we anticipate it will take to solve. Alternatively you can contact us via telephone or by writing to us.The details how to contact us can be found on the contact page.

 

Returns

If you would like to return your item you may do so up to 14 days from the date of purchase provided that you have a valid receipt. All price/item tags and hygiene strips must be intact and the item must be in a re-sellable condition for it to be considered for exchange or refund. Any item returned not in this condition will not be accepted for exchange or refund and will incur additional postage charges for it to be returned back to you.

 

Christmas Returns

Any item purchased in December for Christmas will have until the 14th January to return an item. A valid gift receipt will be required to return the item, and must be requested at the time of purchase. Any requested refunds with a valid gift receipt will be refunded with either a credit note or gift voucher unless we have written consent from the purchaser to refund their card/paypal account.

To return an item, please follow the steps below:

  • Please email us at sales@holidayshoponline.com to request a return. Please include your order number, item(s) to be returned and a reason for return.
  • We will then email you within 1 working day (please check inbox and junk folder) with our returns address and a returns form that will include a returns authorisation number. (Without this number your return will not be accepted and you will be liable to extra postage costs to return the item back to you).
  • Post the item back to us, and we will carry out the instructions on the return form.


Instructions on posting your return:

  • Please obtain a proof of posting for your item. We recommend ‘Recorded Delivery’ that also includes a proof of delivery back to us.
  • You are responsible for any returned item(s) until they have been delivered back to us. In the event that the return is lost in the post we cannot accept any responsibility for the item(s) and you will be required to claim from your post office for the cost of the item(s).
  • Please note that if you wish to return the item back to our shop you must still obtain a returns authorisation number and if you have requested a refund this will be made through the same method of payment using Paypal/Sagepay.
  • Please note: We only accept items purchased from ‘holidayshoponline.com’. If you have purchased an item(s) though our retail outlet or from our Ebay or Amazon Stores please request a return through the site/store you purchased it from. This is for legal reasons, so please don’t request a return without your order number which will be checked from our records.
  • All Returns must be in their original packaging and must include ALL price/item labels. For UK customers who have purchased an item(s) that is subject to VAT; the mail bag must also be returned with all labels attached as without this we are unable to refund your VAT from the post office which collects it on behalf of HM Revenue and Customs.

 

Refunds

  • Where you have requested a refund for your purchased item(s) and there is no error on our part you will be refunded for the cost of the item only (Delivery charges and/or return postage costs will not be refunded). This is subject that the terms and conditions are met with our returns policy. The refund will be to the same method of payment as used at the time of purchase.
  • If your order qualified for free postage and you are returning all of items that completed your order a delivery fee of £2.99 will be deducted from the refund of the cost of your item(s).
  • If a free gift was included in your order with the items that you are now returning, the free gift must also be returned. If the free gift is not returned you will be liable for the cost of the free gift and we seek the right to claim for the cost of this gift.
  • Refunds will be processed within 24 hours of the item(s) being received back and being checked by our returns staff.
  • Ski apartment cancellations are fully refundable up to 14 days before arrival - please see booking.com for full terms and conditions.

 

Exchanges

For Guernsey/Jersey/UK orders:
Your replacement item will be sent out with no additional delivery costs as long as the replacement item is the same value or greater as the original item. For replacement items that are lower in price than the original item then a delivery charge will be payable. Any difference in price between the original and replacement item(s) will be debited/credited before the replacement item is dispatched. Any amounts due to be credited back to you will be credited to the same method of payment as used for the purchase of the original item.

 

For orders to Europe/Rest of the World:
Your replacement item(s) will be sent out with the cost of the additional postage due before the replacement item(s) are dispatched. In the event that a credit is due to you after the cost of the additional postage has been deducted, the refund will be made to the same method of payment as used to purchase the original item(s).

 

If the item you wish to exchange the original item to an item that is not in stock, we will refund your money back to the same method of payment as used to purchase the original item.

 

Sale exchanges

If you have purchased an item(s) in a sale, for a reduced price or as part of a special offer, you are entitled to exchange the item(s) only. The above terms and conditions must be met, and due to the low cost of the sale item(s) there will be an additional postage charge. The additional postage charge will be the same amount as charged for the delivery of the original sale item(s) and the additional postage will be due for payment before the replacement item(s) is released from our warehouse for dispatch.

All exchanges are subject that the terms and conditions are met with our returns policy.

Faulty Items/Incorrectly Dispatched Items that need to be Returned

  • We will do our very best to replace the faulty/incorrect item as soon as possible. Any return postage costs will be covered by ourselves and will be refunded to the same method of payment as used to purchase the original item. Any replacement item will be sent out free of charge using the same method of delivery as used for the delivery of the original item. This is subject to the terms and conditions are met with our returns policy.
  • Occasionally from time to time with some of our products, the manufacturers change the design or colour slightly. Even though we do our very best to keep the photographs on the listings as up to date as possible, sometimes this is not always possible and if you receive the product that is slightly different to the product in the photograph we consider this not to be an incorrect item(s) as this is what has been supplied to us. You can of course return the item(s) in accordance with our returns policy, though any return postage or replacement item(s) delivery charges will have to be met by you.

 

General

The buyer is responsible for making sure that the product(s) purchased is suitable for the required use and that the buyer has sufficient skill to use the item(s) ordered, in the manner that the item(s) was designed to be used for and in the conditions that it was designed for. Holidayshoponline.com and Guernsey Island Sales will not be held responsible for any injury or death caused through misuse or inexperience.

Whilst holidayshoponline.com and Guernsey Island Sales have taken reasonable precautions to minimise the risk of viruses and computer corruption, we will not accept any liability for any damage caused to software, computers or computer equipment.

In these terms and conditions, where reference is made to; ‘user’, ‘you’, ‘your’, this will mean the person or persons visiting the website for whatever reason. The term, ‘seller’, ‘us’, ‘we’, ‘our’, means holidayshoponline.com and Guernsey Island Sales.

These terms and conditions are governed exclusively by the laws of Guernsey and any disputes arising are submitted to the exclusive jurisdiction of the Royal Court of Guernsey.

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